FAQ

Is the price I see the price I pay?

Yes. The price you see by all our pictures is the price you pay come check-out. All that's added is the shipping cost because none of our pictures drive!

Do you supply any other sizes than those shown?

The sizes we show are those most requested. However, we do offer a bespoke made to measure service should you not see the size you require. We can print up to 112cm (44") wide by pretty much any length. Just let us know by email or phone what size you would like and we will calculate you a very competitive price.

What if I don't see the type of image I'm looking for on your website?

We have over 30 years collective experience working in the image industry where we have made many different contacts. If you are looking for a particular theme please contact us as we are confident we can source most images.

The problem with websites is you cannot physically see the quality of the product your buying.

We fully understand and appreciate that concern which is why at Iconic Imaging we will happily post you a sample of the material we use with a small print of the picture you are interested in. Just let us have your postal details and the picture that interests you and we will do the rest.

Who does your Limited Edition artwork?

We source work from many different types of artist which we use on an exclusive basis. If you have your own image in mind and would like us to produce it please call or email us.

If I see an image I like but need some of the colours changing to match my personal interior scheme is that possible?

In a word yes. We can custom match images to the colour palette of your room. Due to the work involved this would mean an additional cost, please contact us for more information. How soon will my products be ready?

We aim to have all orders ready for despatch within 7-10 days from receiving your order. Unless we are experiencing overwhelming demand, we expect to ship sooner but not at the expense of the end products quality.

What are your delivery charges?

Our standard delivery is just 12.50 per order (not per item!).Larger or heavier parcels over 10kg's may incur an additional nominal charge. All goods sent in this manner usually arrive next day.

Do I have to be in for delivery or can I quote a separate delivery address?

Preferably yes! During the checkout procedure you will see an option to provide us with a separate delivery address (if required) where someone will be in during working hours. Providing the correct information will avoid problems later!

Please make sure you check your parcel to ensure it is in 100% perfect condition before signing for it as we cannot accept responsiblity for missing/damaged items if you do not bring this to the attention of the delivery person.

Do you deliver overseas?

Yes, please contact us for the relevant transport costs.

Can you print my own pictures?

Yes we can. Please refer to our "create your own" section of the site.

How do I get my digital photos to Iconic Imaging?

You have various options. Depending on the size of the required canvas, you can either email it to us at help@iconicimaging.co.uk . Please call us for the best option that suits your needs and we will talk you through the process to ensure everything goes smoothly.

What format should the files be?

By email a jpeg is best although a small jpeg supplied to produce a large image may not produce the best quality.

Files sent should preferably be sent as RGB files and not CMYK (Cyan, Magenta, Yellow and Black). This is the format that most digital files will automatically save files as.

If you are sending a CD to Iconic Imaging, then the bigger the file, the better. TIFF, EPS, PSD, PDF, CDR are all good. An uncompressed TIFF is probably the best.

We can also scan photos for you for a nominal fee. If you are scanning photos yourself, please scan at 300 dpi (dots per inch) or higher.

How do I pay you?

Through the website you can pay by: Visa, Mastercard, Delta, Maestro, Switch, Solo, American Express or Paypal. Via the postal service you can send Postal orders or Personal Cheques made payable to "Iconic Imaging Ltd" (please allow 4-7 days for cheques to clear)

Please note: We recommend you do not post cash for your own security but should this be your only means of payment please ensure it is sent by special delivery.

What if I want to place an order but don't want to use my credit card online?

We can assure you our credit card facility is totally secure,however. Our office hours are Monday - Friday 8:30am - 5:00pm. where we will accept a personal cheque, however we have to wait 4-7 days for clearance before proceeding with your order.

Do you give anything on credit?

The emphasis of our business is on the quality of product we supply and wish to continue to supply! This is why all works are done on a pre-paid manner. Iconic Imaging do not offer credit facilities. By using your credit card, you can take advantage of its minimum 30 day credit facilities.

Do you supply to trade?

Yes, please contact us for our trade prices.

What happens to my personal details?

Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves.

How does the shopping cart work?

Just like a shopping trolley at a supermarket, you can put things in your cart (by clicking on the 'buy' button) with the option of taking them out again You do not commit to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the view cart link along the top of the page. If you want to remove something, simply change the quantity to 0 and click on the recalculate button.
When you have finished shopping click on the 'view basket', then click on 'go to payment' where you will enter your personal details for payment and delivery. The shopping cart uses cookies to operate.

I thought you ate cookies?

Cookies are also small computer files that help identify your browser when you start to add items to your cart. They do not contain any personal information about you or your computer. When the order is completed the cookie used by this website will be deleted. No one else has access to or is able to use or copy your cookie. This small file will enable you to start shopping, then close your browser, shut down your computer and then return to this website at a later date to continue shopping with the same items in your cart.

Will my canvas be exactly the same image I see on your website?

Images will vary depending on the size you have ordered due to scale and proportion.

Will the colours I see on screen be the same as the finished article?

We cannot guarantee this 100% as individual monitor settings can vary. If there is a particular colour match you need please contact us for more info (you will need either a pantone or a colour swatch to post to us?).

How do I ensure the longevity of my canvas?

To maintain & increase the longevity of your canvas do not expose it to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth; a light hoover with the brush attachment will get rid of any dust on the surface.

What materials do Iconic Imaging print on?

We print on premium quality artist's canvas. We can also print on a wide range of heavyweight art papers.

What equipment do Iconic Imaging use?

We use different equipment depending on the type & complexity of your requirements. These include Epson Pro 9600 large-format printers with 7 colour Ultra Chrome ink systems to provide the highest quality prints with a super-resolution of up to 2880 dpi and very large Vacuum Presses. We also use the latest computers and software technology to ensure the finest possible print.

Why should I choose to buy my print from Iconic Imaging?

There are obviously other places where you can purchase canvas based images or have your photos put on canvas. Iconic Imaging's end product is superior because:
We use the highest quality canvas frames for most sizes which give the picture a double thickness.
We use superior, original Epson inks which last 75 years.
We have 30 years combined experience working with images during our time with Fuji Photo Film
We wouldn't let anyone buy a product that wasn't good enough to buy ourselves.